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Initial Disclosure Document

The Financial Conduct Authority (FCA) is the regulator of financial services in the UK. We are required by law to provide an ‘Initial Disclosure Document’ which is here for you to find. The purpose of this is to provide essential information about us including charges, products and services we offer. It will also provide information on complaints and any details regarding the FCA.

About Universal Vans

Universal Van Solutions Limited T/A Universal Vans are both regulated by the FCA. We act as a broker and provide broking services to customers through our finance partners in order to find a suitable finance solution for our customers.

Products and services

As an approved credit broker, we have access to a wide range of funders to help finance any vehicle as well as any other vehicle related services like service and maintenance packages.

We will provide offers most appropriate for your business and any other finance related information. To do this, we may need information on your business and circumstances.

Costs for services

We rely on commission and documentation fees which can very depending on supplier costs and interest rates. Document fees are charged by the funders and will be outlined on all documentation clearly. We may receive payment from our lenders if you enter into an agreement with us. Commission may be pre-set but varies depending on vehicle, volume and lender. Commission is reflected in the rentals / payments you make.

For any further information, please write to info@universalvans.co.uk.

Regulators

Universal Vans are authorised and regulated by the FCA and our firm reference number is 993259

Eligible complainants can also speak verify this by checking the FCA register or contacting the FCA by phone: 0300 500 8082

Complaints

Please find our complaints handling procedure here.